Contact UNIQUE HOMES before returning any items. You can return the product within 5 days of delivery. Your refund will be processed within 2 days after we receive your return goods. The product must be in new condition and unused. To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’. You can also choose to switch to another of the same product or another product. Please contact us and let us know what you need. If a package is unclaimed you may have to pay a handling fee. Customer will have to pay shipping costs for returns and exchanges.
Delivery Time, Cost, Courier
Products are delivered by DHL,GIG Logistics, UPS, EMS & Others
The courier delivers from Monday to Friday, both in the morning and the afternoon. The recipient cannot request a specific day or time for the delivery. In the absence of the recipient, the courier will attempt to contact the recipient. UNIQUE HOMES will not be held responsible for any failure by the courier company to complete timely delivery.
In the case of deliveries to receptions, gate or proxies (signed for by the receptionist, gateman or proxies), UNIQUE HOMES will not be held responsible for the package arriving at the final recipient. At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note or order made;
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 2days upon delivery..
Shipping costs depend on the destination and the weight of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.
International rate will be verified and communicated to the customer. It largely depends on weight and destination of package.
Our product are 100% in-stock, your orders will be dispatched 24 hours following receipt and availability of your order in store.
In the case of payment by credit card or wallets, your order may be delayed if the payment is not authorized or if there are insufficient funds. If you have not received your order after 10 working days (excluding Saturday and Sunday), please contact Customer Services at firstname.lastname@example.org
Taxes and Duties
In the case of shipments to countries outside Nigeria, goods may be subject to customs duties or taxes. Any additional taxes for customs clearance will be borne by the recipient. In the case of the goods not being delivered (due to, for example, the recipient having provided the wrong address and/or phone number, or the repeated absence of the recipient at the address provided), or if the goods are not accepted by the customer, the recipient will be charged a fee to cover the following expenses: shipment of the goods + return shipment of the goods + any customs fees for the return of the goods. The cost of the goods themselves will be reimbursed to the customer.
Customs duties and taxes are charged when the goods arrive in the country of destination, and the cost varies depending on the country. For further information regarding duties and taxes, and providing for the clearance of goods, we recommend that you contact your local customs office.
Prices and Payment Methods
The prices indicated on the Website shall be understood as exclusive of taxes. Any delivery costs or payment charges shall in any case be notified to the Client via the Website or through these Conditions.
The following payment methods are accepted:
- Vogue Pay: Clients may pay via Vogue Pay in accordance with the specific methods set by the same. Where products are purchased using a debit or credit card, the transaction may be performed via the Vogue Pay secure server.
Under no circumstances and at no stage of the transaction shall HENNKI UNIQUE VENTURES LTD be able to access the Client’s card details, which shall be transmitted through a secure connection directly to the banking institute that manages the transaction. No electronic record of said details shall be held by HENNKI UNIQUE VENTURES LTD and therefore under no circumstances shall HENNKI UNIQUE VENTURES LTD be held liable for any fraudulent and unauthorized use of credit cards by third parties at the time of payment.
- Bank Transfer
In case of purchase with bank transfer, the Client can find the bank coordinate. The goods will be shipped only after the actual receiving of the payment.